The agents are having problems resolving issues and have been escalating to Tier 2 for support. 2020-12-10 Updated Salesforce Certification Dumps test. Use Process Builder for notifications and case teams to monitor cases. 58. Universal Containers is planning to provide different levels of support to customers in order to ensure its Agents are working within the confines of the Service Level Agreement . Your email address will not be published. Design a custom object to track credit requests and route them regionally using assignment rules, Use cases to track the credit requests and route than to regional teams using assignment rules, Require agents to check a box on case when submitting a new suggested article, Create a dashboard for articles submitted by agents & approved for publication, Measure & reward agents based on the # of new articles submitted for approval, Measure & reward agents based on the # of new articles approved for publication. 132. Use the lightning knowledge migration tool and choose “include files”. A Global company requires public documents to be translated into multiple languages. Universal Containers is launching a full line of new products and Service Cloud should support the following requirements: - Agents need to collaborate with other teams. Universal Containers Executives want to see contact center metrics from each of its different geographic regions . Choose 3 answers. Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. What should a consultant recommend? (Choose 2). The Salesforce Administrator certification is for those who are responsible for managing, configuring, and extending the experience of the Salesforce platform while working with Sales cloud and Service cloud. Salesforce Certified Service Cloud Consultants are interested in demonstrating their expertise as cloud computing implementation consultants with a specialty in the contact center domain. Salesforce certified service cloud consultant (su20) dumps for Practice Salesforce certified service cloud consultant (su20) Sample Dumps Questions an What can universal containers do to reduce costs and immediately improve contact center agent productivity choose 2. Use the files related list on each article to add files to your articles. 85. What customer-related metric should the customer support management analyze? Service-Cloud-Consultant Certification Guide is the best and wisest choice for you to prepare your test. Which configuration option should be verified? Verify that users have access to the chat public group. 65. 15. What should be considered when designing the contact center? Which solution will create and route the field service dispatch record when the case is saved? Choose 3 answers. UC has two customer service contact centers and each focuses on a specific product line. Universal Container wants to measure the efficient of its Contact Center. Which reports can the help desk manager use to determine the quality of the articles? Free updates for one year. Knowledge articles created by call center agents. Ensure that each existing article type has a corresponding Salesforce Knowledge article type that matches its structure and content. Universal containers is migrating from classic knowledge to lightning knowledge using the lightning knowledge migration tool and noticed that none of the article file attachments were migrated. 95. Many people like this simple method. Which measure can satisfy this requirement? 20. Ask sales reps to respond to support Cases. Free updates for one year. Upload the data into Salesforce and then run data cleansing tools. Create a Process Builder and Flow to change the owner on closed cases. Choose 2 answers, 2. Which two features should a Consultant recommend? Universal Containers, a new Salesforce customer, needs its millions of consumers to have public access to Knowledge on its corporate website. 109. A manager has noticed an increase in average case age. Which approach should a consultant implement? We offer 100% real, updated and verified exam questions and answers tested and prepared by experts to pass Salesforce Service-Cloud-Consultant exam. Identify those cases and assign to the closure team. A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty. Prepare a single .csv file that can be used to migrate all articles types at once and include with a properties file in a .zip for import. Create a unique case page layout for each channel grouping. Notify customers once the upgrade is completed and full services are restored. What is a benefit of a quality monitoring system? Use a data tool to update the owner field on closed cases. Choose 3 answers, 139. Choose 3 answers, 121. 24. Universal Containers (UC) wants to schedule for repair service when an agent is unable to solve the customer's problem via the call center. We understand the value of your time and money, which is why every question and answer on DumpsArchive has been verified by Salesforce experts. As for the PC file, it only takes about 20-30 h time to exercise for attending Salesforce Certified Service cloud consultant exams. What should a consultant recommend as part of the solution? Passing the Salesforce Service-Cloud-Consultant exam has never been faster or easier, now with DumpCollection Service-Cloud-Consultant questions and answers, you absolutely can pass your exam on the first try. Implement Salesforce Knowledge on a portal. Which feature should a Consultant implement to address this concern? Why would customer upgrade from self-service to customer portal (Choose 3)? Universal Containers has basic field service requirements and has not yet deployed the Service Cloud. Assign users the Service User license on their User record. Which three metrics should the contact center manager analyze? It is easy to understand and read. “The Service-Cloud-Consultant practice test is something that You’re looking for a very long time is here!”. Use the Salesforce data loader to load and cleanse the data. In the telesales contact center, Universal Containers has three-step and five-step order process, contingent on the type of product sold . DumpsReview Salesforce Service-Cloud-Consultant exam dumps help you pass exam at first shot. 76. Enforce that customers must search the knowledgebase before they can see the Contact Us page. 130. Which two steps should be completed to meet this request? Implement salesforce radians 6 with filters against the company's twitter account and assign new cases to twitter queue, Configure Salesforce Twitterforce and workflow rules for negative product sentiments that automatically create a contact and a case, Configure Salesforce social hub workflow for negative sentiments that automatically creates a contact and a case, Integrate Service cloud with Google Analytics and use workflow rules for case and contact creation based on key values. 29. What should a consultant recommend to manage this process using Service Cloud? A service manager has just configured chat at a company site. Choose 2 answers, 104. 39. 96. Universal containers wants to assign support agents to handle only specific interaction channels based on one of the following channel groupings a) Phone b) Phone and email c) Social media (facebook and twitter) . Only one inbound email address can be used for Email-to-Case, Follow-up emails and attachments related to a case are attached to the case, Assignment, escalation, and workflow rules are processed on inbound emails, Follow-up emails related to a case will update the case comments. 116. A company wants to publish knowledge articles to its customer community. Universal Containers would like to implement Omni Channel within Service Cloud for their representatives. Create at least two different approval processes. What are two design considerations for a Live Agentimplementation? Service-Cloud-Consultant dump exams will help you pass exam and obtain Salesforce certifications if you spend 20-36 hours on our Service-Cloud … 73. A company wants to publish Knowledge articles to its Customer Community. Choose 3 answers. What can be used to measure an increase in customer satisfaction? Universal Containers wants to reduce incoming support phone call volumE . (Choose 1). Service-Cloud-Consultant Salesforce Service Cloud Consultant Total Question: 359 | Last Updated: Dec 3, 2020 SEE DETAILS. Which system would a contact center integrate with in order to provide field service agents with information needed to provide service at customer sites? Which Search mechanism should be used to find Case Comments from within the Lightning Service Console? Milestones can be added to which three Object types? Define a custom field to identify the subject. Which feature should a consultant recommend? Which factor should a Consultant consider as part of the migration strategy? After your preparation for Salesforce Certified Service Cloud Consultant Exam Service-Cloud-Consultant exam by using QuizDumps’s exam material kit you will be ready to attempt all the Service-Cloud-Consultant questions confidently which will make 100% guaranteed your success in the first attempt with really good grades. The Universal Container's customer support organization has implemented knowledge, knowledge centered support (KCS) in its call center. Which two metrics can be used to assess the success of the new workforce management system? 115. verify that users have access to the Live Agent chat buttons. Upload the files as documents, then relate them to the migrated articles. Choose 3 answers. 26. UC wants to optimize the cost without compromising customer satisfaction . 98. Agents do not want to maintain separate login sessions for Salesforce and the billing system . choose 2 options. Our Salesforce Service-Cloud-Consultant exam details are researched and produced by experts. Publisher Actions used in the macros must be on the page layout. (Choose 2), 69. The following considerations need to be taken into account: Billing problems account for less than 5% of the calls. Which approach will ensure best system performance? The community is expected to be unavailable for approximately 8 hours. How can a Contact Center Manager see which Service Representatives have not accepted new Cases recently using the Lightning Service Console? Which three measures satisfy this requirement? Which type of Community license should be used to meet these requirements? As part of the program, customers must be surveyed after the case is closed to ensure the customer is satisfied and the issue has been resolved . After you pay for Service-Cloud-Consultant exams dumps, your email will receive the dumps fast in a few seconds, thus you can immediately devote all your time to the Service-Cloud-Consultant preparation. Which statement is true regarding the Salesforce CTI adapter? Support agents need quick-view-only access to an external database the stores over 100,000 known product bugs logged by the product engineers . 80. The company currently tracks entitlements as agreements in its legacy system. Which Service Cloud tool requires the least agent involvement to resolve a customer issue? Universal Containers has Technical Support and general Customer Service teams that use unique Service Console applications . Choose 2 answers. Choose 2 answers, 40% OFF with Coupon "2020xmas" | Valid Service-Cloud-Consultant-Exam Dumps | Money Back Guarantee | One Year Free Update, Study Service-Cloud-Consultant-Exam Exam Dumps Full Version, Your email address will not be published. What should be recommended for reliable, real-time support to customers with these restrictions? High priority cases opened by account month to date. Universal Containers wants to maintain Service Level Agreements on its customer cases. Exam Code: Service-Cloud-Consultant Exam Name: Salesforce Certified Service cloud consultant PC Software Version: V15.35 Updated: Nov 24, 2020 Q & A: 350 Questions and Answers Uses the World Class Service-Cloud-Consultant Testing Engine. (Choose 2), 37. Hospitals can requestfuture credit by providing kit usage information by patient. Universal Containers has determined that case list views are slow to load because of the large number of cases in the system. Which tasks should be completed prior to UAT? 129. Exam Code: Service-Cloud-Consultant Exam Name: Salesforce Certified Service cloud consultant Version: V15.35 Updated: Sep 11, 2020 Q & A: 350 Questions and Answers All articles should be reviewed by these managers before being published, while some articles need an additional layer of legal review as well . Install on multiple computers for self-paced, at-your-convenience training. Use Process Builder for notifications and account teams to monitor cases. 9. Create a report using the case snapshot report type. Which three metrics should the Manager use to measure the success of the implementation? How can this be achieved? Which two actions should a Consultant recommend to address the lack of quality checking? 19. 38. Choose 2 answers. Which technology will allow a client to enable ideas on a public website? Salesforce Certified Service Cloud Consultants are interested in demonstrating their expertise as cloud computing implementation consultants with a specialty in the contact center domain. Install on multiple computers for self-paced, at-your … Free updates for one year. To meet these requirements, which type of portal license would be most appropriate for the customers? Grant managers the Manage Salesforce Knowledge permission. We are continuously updating our Service-Cloud-Consultant pdf exam dumps for all the professionals who want to have an excellent career by passing Salesforce Certified Service cloud consultant exam. What functionality should a consultant recommend to satisfy the UC's need? A Service Consultant has been asked to design a solution for Service Reps to communicate with customers via Twitter What should the Consultant recommend implementing in the Lightning Service Console? 49. Choose 3 answers, 100. Universal containers uses social media to monitor new trends and issues that require a response by their community team . Communicate information about the upgrade to customers in advance. Configure Success, Warning, and Violation Actions for Milestones. Enable Omni Channel by clicking Settings in Setup, Assign Users to the Omni Channel Feature License, Contact Salesforce to have Omni Channel enabled, Set up an intuitive Data Category hierarchy, Restrict the Manage Articles user permission, Enable and configure wildcards for article searches, Require that an article be added when closing a case. The articles should be organized for easy navigation by Community members . After researching the data, the Salesforce Administrator has identified hundreds of cases that are closed, but still owned by a queue. Require agents to check a box on the case when submitting a new suggested article. Universal Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. You can find latest Service-Cloud-Consultant test dumps and valid Service-Cloud-Consultant free braindumps in our website, which are written by our IT experts and certified trainers who have wealth of knowledge and experience in Salesforce Service Cloud Consultant valid dumps and can fully meet the demand of Service-Cloud-Consultant latest dumps. 90. This is negatively impacting customer satisfaction. Create a report using the case lifecycle report type. 113. Which product and license type would meet all of these requirements? Universal Containers has scheduled a major upgrade to its Customer Community next month. Universal Containers plans to migrate data into SFDC from a legacy system . Exam Code: Service-Cloud-Consultant Exam Name: Salesforce Certified Service cloud consultant PC Software Version: V15.35 Updated: Nov 26, 2020 Q & A: 350 Questions and Answers Uses the World Class Service-Cloud-Consultant Testing Engine. Define data categories with custom visibility. Save my name, email, and website in this browser for the next time I comment. 35. Universal Containers has defined a set of steps that each Case must go through, from submission to closure. What are some uses of www.trust.salesforce.com in business continuity planning? Which action should be taken to reduce the call volumes and escalations? Dislike; 1; Thomas John 2. Configure two consoles for agents: one for product related cases and for other cases. 99. 48. Which two actions will Universal Containers be able to perform during this window? Create a report using the case age report type. 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